Refund & Return Policy

At Vprint Quality, customer satisfaction is important to us. Please read our return, replacement, and refund policy carefully before placing an order.

1. Return Policy for Regular Products

We offer a 7-day return policy on all regular / non-customized products from the date of delivery.

To be eligible for a return:

• The product must be returned within 7 days of delivery
• The item should be unused and in original condition
• Original packaging should be available, wherever applicable
• The product should not be damaged due to misuse, improper handling, or normal wear and tear

2. Policy for Customized / Personalized Products

All customized, personalized, made-to-order, or name/photo-based products are non-returnable.

However, if a customized product is delivered in any of the following conditions, we offer a replacement within 7 days of delivery:

• Damaged product received
• Defective product received
• Wrong product delivered
• Major manufacturing defect
• Product significantly different from the confirmed order

3. Cases Not Eligible for Return / Replacement

Return or replacement will not be accepted in the following cases:

• Change of mind after order confirmation
• Minor color variation due to screen/display differences
• Customer-approved design, spelling, photo, or content issues
• Incorrect information or content shared by the customer
• Damage caused after delivery due to misuse or improper handling
• Delay caused by courier partners beyond our control

4. How to Request a Return or Replacement

To request a return or replacement, please contact us within 7 days of delivery with the following details:

• Order number
• Clear photos of the product
• Photos of outer packaging
• Unboxing video (preferred, if available)
• Brief explanation of the issue

Requests without proper proof may take longer to process or may be rejected in some cases.

5. Approval Process

Once we receive your request, our team will review the issue and confirm whether the case is approved for:

• Return
• Replacement
• Refund
• No action, if the claim does not meet our policy conditions

The decision of our support team after review will be considered final.

6. Refund Policy

Refunds are applicable only for approved return cases of regular / non-customized products.

Once the returned item is received and inspected, the refund will be processed to the original payment method within a reasonable time.

Please note:

• Shipping charges, if any, may be non-refundable unless the mistake is from our side
• Refund timelines may vary depending on your bank or payment provider

7. Replacement Policy

For customized products, only replacement will be provided in approved cases of:

• Damage
• Defect
• Wrong item received

Replacement requests must be raised within 7 days of delivery.

8. Important Note

By placing an order on our website, you agree to this refund, return, and replacement policy.

We strongly recommend that customers carefully check product details, customization details, spelling, names, photos, size, and design before confirming the order.

9. Contact Us

For any return, replacement, or refund-related query, please contact us:

Email: vprintquality@gmail.com

Phone: +91 9953099399